Privacy Policy

Last updated: December 8, 2024

1. Introduction

BatchLogic, Inc. ("we", "us", or "our") operates the BatchLogic service ("the Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you use the Service, you may provide us with:

  • Account Information: Name, email address, password, company name
  • Payment Information: Credit card details (processed securely through Stripe; we do not store full card numbers)
  • Production Data: Batch records, yield data, inventory information, process templates, and other content you create in the Service
  • Communications: Messages you send to customer support

2.2 Information We Collect Automatically

When you use the Service, we automatically collect:

  • Usage Data: Pages viewed, features used, time spent, click patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Similar Technologies: We use cookies to maintain sessions and improve the Service (see Section 8)

2.3 Information from Third Parties

We may receive information from:

  • Payment Processors: Stripe provides transaction confirmation and payment status
  • Authentication Services: If you sign in through third-party providers

3. How We Use Your Information

We use your information to:

  • Provide the Service: Create and manage your account, process batches, store data, calculate yields
  • Process Payments: Handle subscriptions and billing through Stripe
  • Communicate: Send account notifications, respond to support requests, provide service updates
  • Improve the Service: Analyze usage patterns, fix bugs, develop new features
  • Security: Detect fraud, prevent abuse, ensure system security
  • Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with third-party companies that help us operate the Service:

  • Stripe: Payment processing
  • Cloud Hosting: Amazon Web Services (AWS) or similar providers for data storage
  • Email Services: For sending transactional emails and notifications
  • Analytics Tools: To understand how the Service is used

These providers are contractually obligated to protect your information and use it only as instructed.

4.2 Legal Requirements

We may disclose your information if required by law, such as:

  • In response to subpoenas, court orders, or legal processes
  • To protect our rights, property, or safety
  • To prevent fraud or security threats
  • To comply with regulatory requirements

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

  • Active Accounts: Data stored indefinitely while your subscription is active
  • Free Tier Accounts: Production data retained for 30 days
  • Pro Tier Accounts: Production data retained indefinitely while subscription is active
  • Cancelled Accounts: All data retained for 90 days after cancellation, then permanently deleted
  • Account Information: Retained for up to 7 years for legal and accounting purposes
  • Usage Logs: Retained for up to 2 years for security and analytics purposes

You may request deletion of your data at any time by contacting support@batchlogic.ai.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data encrypted in transit (TLS/SSL) and at rest
  • Access Controls: Limited employee access on a need-to-know basis
  • Secure Infrastructure: Hosting on secure cloud platforms with regular security updates
  • Regular Backups: Automated backups to prevent data loss
  • Security Monitoring: Continuous monitoring for suspicious activity

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can access your data at any time through your account dashboard. You can export your data in CSV or PDF format.

7.2 Correction

You can update your account information and production data directly in the Service.

7.3 Deletion

You can request deletion of your account and all associated data by emailing support@batchlogic.ai. We will delete your information within 30 days, except where retention is required by law.

7.4 Opt-Out of Communications

You can opt out of promotional emails by clicking "unsubscribe" in any email. You cannot opt out of transactional emails related to your account.

7.5 Do Not Track

We do not currently respond to "Do Not Track" browser signals.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences
  • Analyze how the Service is used
  • Improve performance and user experience

8.1 Types of Cookies

  • Essential Cookies: Required for the Service to function (e.g., session management)
  • Analytics Cookies: Help us understand usage patterns (e.g., Google Analytics)
  • Preference Cookies: Remember your settings and preferences

8.2 Cookie Management

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Users

The Service is operated in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

11.1 European Users (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

  • Right to access, correct, or delete your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

To exercise these rights, contact support@batchlogic.ai.

11.2 California Users (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect and how it's used
  • Right to delete your personal information
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact support@batchlogic.ai.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on the Service with a new "Last Updated" date
  • Sending an email to your registered email address
  • Displaying a notice in the Service

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For data protection inquiries from EEA residents, please email: privacy@batchlogic.ai